University Hospital Southampton NHS Foundation Trust

University Hospital Southampton NHS Foundation Trust 2014-09-12 Person 5 5 0

Cannot fault the treatment and service in the Coronary Care Unit.

University Hospital Southampton NHS Foundation Trust 2014-09-03 Person 4 5 0

This was my third stay in Southampton General. Treatment, etc. was first class as usual. A big thank you to everyone. I live in a road with a very similar name to another road nearby. Despite different postcodes, I frequently receive post not intended for me and my post frequently goes to the other road. When I am expecting appointment letters, I find myself wondering whether a letter has got lost. Here's something for your IT department to consider for the future. I would be very happy to receive automatic 'waiting list status' updates from your computer by email and or text message.

University Hospital Southampton NHS Foundation Trust 2014-02-26 Person 1 5 0

Care was very lacking

University Hospital Southampton NHS Foundation Trust 2014-02-05 Person 1 5 0

We wanted great care for our mother but it was sadly lacking in the Orthopaedic department.

University Hospital Southampton NHS Foundation Trust 2013-12-14 Person 4 5 0

Despite so much criticism of the NHS in the media, my wife and I have nothing but praise for the way we have been treated by the General Hospital

University Hospital Southampton NHS Foundation Trust 2013-11-19 Person 5 5 0

great

University Hospital Southampton NHS Foundation Trust 2013-11-11 Person 3 5 0

On balance, I was well looked after during a three week stay in Southampton General, first in ICU and then on Ward D8. Most of the doctors and nurses were very good and some were outstanding. The thing which stood out was the lack of co-ordination between departments involving some log stay patients (not so in my case thankfully). Two such elderly patients were very keen to be discharged, but in one case an x-ray and in another case a cystoscopy were not organised (even though in the latter case the patient had an out patient appointment for the same procedure during his stay which he could not keep because he was on the ward), the result being that both patients were forced to stay in for an extra one and two days respectively, in consequence bed-blocking when they did not want or need to. In fact it caused them much stress which must have been bad for them overall. Better management would have saved the NHS money, kept bed occupancy at a lower, and therefore safer level and improved patient care in addition. Whilst there was no MRSA, Norovirus or other such nasty problems evident to me whilst I was there, I, even as a non medic, could see how such problems could take a hold all too easily. Firstly, the large number of agency staff must be costing the Trust more than if there were more permanent staff. Some were very good indeed and trying to get an NHS contract, but some were simply sloppy, slow, had very poor language skills (a large black girl in particular, so the EU problem was not responsible, who was not changing gloves when she should have been and was very unkind to a 92 year old in the next bed to me), all of these should not have been allowed to do more than a single shift, if HR could not detect potential problems them before the first. Secondly, the cleaning contract left a lot to be desired on D8. The toilets were frequently left in a simply disgusting state, why no half-hourly or hourly checks which even McDonalds manage. Most of the cleaners seemed to be Eastern Europeans and needed more training, with the exception of one such man who worked on the ward floors at the weekends and was super efficient and careful to do a really good job. He was nice with it as well, despite having only limited English language skills.

University Hospital Southampton NHS Foundation Trust 2013-10-25 Person 2 5 0

The physical facility is falling apart. The support staff are distracted and there is a dominant civil service mentality. My impression is that staff in the private sector have to work harder to look after patients.

University Hospital Southampton NHS Foundation Trust 2013-09-25 Person 1 5 0

My mother attended SGH for a triple heart bypass. She is 85 years old. Our experience was that the ICU and the Acute Needs wards were great - the staff excellent. The aftercare in the general wards was awful. The wards are squalid, the facilities are out of date and it is not clean. The day room is bare, depressing - with no seating to talk of and no comforts. We witnessed a patient and his visitor smoking in the day room - heads hanging out of the winter. In late July it was intolerably hot. They had to turn the lighting off to reduce the heat. There are insufficient staff especially at weekends and there was little co-ordination or linkage with the team that did the operation or with the subsequent recovery and after care. The extremes that we experienced between great clinical excellence and care at the beginning to conditions that no one should really suffer at the end is hard to fathom.

University Hospital Southampton NHS Foundation Trust 2013-09-20 Person 4 5 0

I always find my visits to the Southampton General Hospital to be a bit like a cattle market. With so many people coming and going, it probably has to be a bit like that I suppose but it always feels like the London underground at peak times... On previous NHS appointments, I have been sent texts to my mobile phone reminding me of the upcoming appointment but for some reason this time I didn't get one, despite being registered to do so. Finding your way around the hospital can be a bit nerve wracking sometimes and you need to keep your wits about you to get to your destination. It's pretty much like being in a rabbit warren...